Tuesday, January 26, 2010

American Apparel-Setting the Record Straight

There has been some rumors swirling around twitter and a few blogs regarding American Apparel's nail polish.  Here is an email I received this morning about the situation:

"The reason for the recall is that after receiving a few reports of bottles breaking, we made the internal decision to do a voluntary recall of the bottles on both a retail and public level. We chose this small US manufacturer to produce our nail polish because we support their business model and have a fondness for family who runs it. However, one of the realities of all manufacturing is first-run glitches. We worked all last week with the manufacturer to make the improvements necessary for the second run. Another reason we sought out a US-based company is so we would be able make changes and now, we can investigate what went wrong as quickly as possible. We still believe in the factory we're working with and the new polish will be in stores within the next two weeks. We will offer an exchange of two new bottles or a $10 giftcard for anyone who brings in a unit from the original run or a receipt. On another note, one thing we're taking very seriously is the disposal of the bottles we had in the stores. Even though our polish was DBP, toluene, and formaldehyde-free, we don't want our stores just tossing it in the trash. We're using our internal shipping and distribution line to arrange a pickup and removal of the polish to make sure it gets done right."

There you have it.  Basically the bottles suck and thank you American Apparel for being proactive about it.  There is nothing worse than getting a box with nail polish dripping out of it!

I stand behind this product.  I think they have great colors and a great formula.  Just give them a minute to regroup an fix the kinks.


Michèle said...

Thanks for posting this! I was searching my ass off for this polishes on their website :-D

Nicole said...

After all the innuendo posted today, I am glad to see several people posting the responses from the company, especially this letter. Thank you Cindy! I like that this really addresses that other "article" (term used loosely).

PolishBloggersNetwork said...

Cindy, thank you so much for posting this. The American Apparel polishes are wonderful formulations and I hate to think that people are believing otherwise.

Polish'd Cindy said...

No problem ladies. I wanted to get to the bottom of this as well. American Apparel really has a great product and their colors are to die for.